/* NQ DATA Helpdesk — портал клиента (build hd-1.1). Общий для nqdata.md и m365.md; шрифт берётся у страницы. */
.nqh{--h-bg:#07142a;--h-card:#0b1c36;--h-card2:#0f2545;--h-line:rgba(96,160,240,.2);--h-line2:rgba(96,160,240,.38);--h-text:#eaf2ff;--h-mut:#9bb5d6;--h-dim:#6f8db3;--h-blue:#0a84ff;--h-cyan:#50e6ff;--h-ok:#34d399;--h-warn:#fbbf24;--h-bad:#ff6b7a;
  color:var(--h-text);font-size:15px;line-height:1.5;text-align:left}
.nqh *,.nqh *::before,.nqh *::after{box-sizing:border-box}
.nqh h2{margin:0;font-size:1.25rem;line-height:1.25;color:#fff;font-weight:700}
.nqh p{margin:0}
.nqh-mut{color:var(--h-mut)}
.nqh svg{width:20px;height:20px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round;flex:none}
.nqh-card,.nqh-side,.nqh-pane{background:linear-gradient(180deg,var(--h-card2),var(--h-card));border:1px solid var(--h-line);border-radius:16px;box-shadow:0 18px 44px rgba(0,0,0,.3)}
.nqh input,.nqh select,.nqh textarea{width:100%;min-height:46px;padding:11px 13px;border-radius:10px;border:1px solid var(--h-line2);background:rgba(4,12,28,.75);color:var(--h-text);font:inherit;font-size:16px;outline:none}
.nqh textarea{min-height:0;resize:vertical;line-height:1.5}
.nqh input:focus,.nqh select:focus,.nqh textarea:focus{border-color:var(--h-cyan);box-shadow:0 0 0 3px rgba(80,230,255,.15)}
.nqh input::placeholder,.nqh textarea::placeholder{color:var(--h-dim)}
.nqh select option{background:#0b1c36;color:#eaf2ff}
.nqh label{display:flex;flex-direction:column;gap:6px;font-size:.84rem;font-weight:600;color:var(--h-mut)}
.nqh-form{display:flex;flex-direction:column;gap:14px}
.nqh-2{display:grid;grid-template-columns:1fr 1fr;gap:14px}
.nqh-hp{position:absolute!important;left:-9999px;width:1px!important;height:1px;opacity:0}
.nqh-btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:46px;padding:0 20px;border-radius:10px;border:1px solid var(--h-line2);background:rgba(18,44,84,.75);color:var(--h-text);font:inherit;font-weight:700;font-size:.95rem;cursor:pointer;transition:background-color .15s,border-color .15s,transform .15s}
.nqh-btn:hover{border-color:var(--h-cyan)}
.nqh-btn.pri{border-color:transparent;background:linear-gradient(90deg,#0a5cff,#0a8cff 55%,#00c6ff);color:#fff;box-shadow:0 10px 24px rgba(0,110,255,.35)}
.nqh-btn.pri:hover{transform:translateY(-1px)}
.nqh-btn.ok{border-color:rgba(52,211,153,.5);color:#b6f3dc;background:rgba(52,211,153,.1)}
.nqh-btn.sm{min-height:38px;padding:0 13px;font-size:.86rem}
.nqh-btn:disabled{opacity:.55;cursor:default;transform:none}
.nqh-btn:focus-visible,.nqh-link:focus-visible,.nqh-item:focus-visible,.nqh-back:focus-visible,.nqh-star:focus-visible{outline:2px solid var(--h-cyan);outline-offset:2px}
.nqh-link{border:0;background:none;padding:4px 0;color:var(--h-cyan);font:inherit;font-size:.86rem;font-weight:600;cursor:pointer;text-decoration:underline;text-underline-offset:3px}
.nqh-links{display:flex;flex-wrap:wrap;gap:6px 18px;justify-content:center}
.nqh-err,.nqh-info{padding:10px 13px;border-radius:10px;font-size:.88rem;font-weight:600}
.nqh-err{background:rgba(255,107,122,.12);border:1px solid rgba(255,107,122,.45);color:#ffc2c9}
.nqh-info{background:rgba(80,230,255,.08);border:1px solid rgba(80,230,255,.3);color:#c9f4ff}
/* вход — компактная стеклянная карточка: светящаяся градиентная рамка, блик сверху, поле со значком письма, кнопка со стрелкой */
.nqh-sign{position:relative;max-width:560px;margin:0 auto;padding:30px 34px 26px;display:flex;flex-direction:column;justify-content:center;gap:12px;text-align:center;border-radius:20px;border:1px solid transparent;overflow:hidden;
  background:linear-gradient(180deg,rgba(13,38,84,.9),rgba(6,19,46,.94)) padding-box,linear-gradient(155deg,rgba(130,205,255,.9),rgba(40,110,255,.38) 36%,rgba(40,110,255,.14) 64%,rgba(0,214,255,.6)) border-box;
  box-shadow:0 0 46px rgba(0,112,255,.22),0 22px 54px rgba(0,0,0,.42),inset 0 1px 0 rgba(255,255,255,.1)}
.nqh-sign::before{content:"";position:absolute;inset:0;background:radial-gradient(120% 62% at 50% -12%,rgba(90,176,255,.24),rgba(90,176,255,0) 62%);pointer-events:none}
.nqh-sign>*{position:relative}
.nqh-sign h2{font-size:clamp(1.38rem,2vw,1.72rem);letter-spacing:-.01em}
.nqh-sign>.nqh-mut{max-width:27em;margin:0 auto 2px;font-size:.95rem;line-height:1.5;color:#c2d3ee}
.nqh-sign label{text-align:left;font-size:.86rem;color:#dbe7fb}
.nqh-sign .nqh-form{gap:12px}
.nqh-sign-ic{width:58px;height:58px;margin:0 auto 2px;display:grid;place-items:center;border-radius:17px;background:linear-gradient(160deg,rgba(30,104,232,.62),rgba(6,24,62,.9));border:1px solid rgba(110,196,255,.65);color:#6fe0ff;box-shadow:inset 0 0 20px rgba(60,150,255,.34),0 8px 22px rgba(0,70,180,.4),0 0 0 5px rgba(60,140,255,.08)}
.nqh-sign-ic svg{width:27px;height:27px;stroke-width:1.7}
.nqh-inp{position:relative;display:block}
.nqh-inp svg{position:absolute;left:15px;top:50%;transform:translateY(-50%);width:20px;height:20px;color:#9bb5d6;pointer-events:none}
.nqh-inp input{padding-left:46px}
.nqh-sign input{min-height:48px}
.nqh-sign .nqh-btn{min-height:50px;font-size:1rem}
.nqh-sign .nqh-btn.pri{box-shadow:0 10px 26px rgba(0,110,255,.4),inset 0 1px 0 rgba(255,255,255,.3)}
.nqh-go{position:relative}
.nqh-go svg{position:absolute;right:18px;top:50%;transform:translateY(-50%);width:20px;height:20px}
.nqh-note{display:flex;align-items:center;justify-content:center;gap:7px;margin-top:2px!important;font-size:.8rem;color:#8fa9cc}
.nqh-note svg{width:15px;height:15px;color:#5fd8ff}
.nqh-sign input[name=code]{text-align:center;font-size:1.4rem;font-weight:800;letter-spacing:.4em;padding-left:.4em}
.nqh-load{max-width:560px;margin:0 auto;padding:48px;display:grid;place-items:center}
/* приложение */
.nqh-app{display:grid;grid-template-columns:330px minmax(0,1fr);gap:16px;align-items:stretch}
.nqh-side{display:flex;flex-direction:column;gap:12px;padding:18px;min-height:560px;max-height:760px}
.nqh-side-h{display:flex;align-items:center;justify-content:space-between;gap:10px}
.nqh-hours{display:flex;flex-direction:column;gap:2px;padding:10px 12px;border-radius:10px;border:1px solid var(--h-line);background:rgba(4,12,28,.5);font-size:.8rem;color:var(--h-mut)}
.nqh-hours b{display:flex;align-items:center;gap:8px;font-size:.86rem;color:var(--h-text)}
.nqh-hours b::before{content:"";width:9px;height:9px;border-radius:50%;background:var(--h-dim)}
.nqh-hours.on b::before{background:var(--h-ok);box-shadow:0 0 0 4px rgba(52,211,153,.18)}
.nqh-list{flex:1;display:flex;flex-direction:column;gap:8px;overflow-y:auto;min-height:0;margin:0 -4px;padding:0 4px}
.nqh-none{padding:18px 6px;text-align:center}
.nqh-item{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:4px 8px;align-items:center;width:100%;padding:11px 12px;border-radius:10px;border:1px solid var(--h-line);background:rgba(4,12,28,.45);color:var(--h-text);font:inherit;text-align:left;cursor:pointer}
.nqh-item:hover{border-color:var(--h-line2)}
.nqh-item.on{border-color:var(--h-cyan);background:rgba(80,230,255,.08)}
.nqh-item b{grid-column:1/-1;font-size:.92rem;font-weight:700;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.nqh-item.unread b::before{content:"";display:inline-block;width:8px;height:8px;margin-right:8px;border-radius:50%;background:var(--h-cyan)}
.nqh-item span:not(.nqh-st){font-size:.76rem;color:var(--h-dim)}
.nqh-me{display:flex;align-items:center;justify-content:space-between;gap:10px;padding-top:10px;border-top:1px solid var(--h-line);font-size:.8rem;color:var(--h-dim)}
.nqh-me span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0}
.nqh-st{display:inline-block;padding:3px 9px;border-radius:999px;font-size:.72rem;font-weight:700;white-space:nowrap;border:1px solid var(--h-line2);color:var(--h-mut)}
.nqh-st-ai{color:var(--h-cyan);border-color:rgba(80,230,255,.4);background:rgba(80,230,255,.08)}
.nqh-st-open{color:#ffe1a1;border-color:rgba(251,191,36,.5);background:rgba(251,191,36,.1)}
.nqh-st-pending{color:#bcdcff;border-color:rgba(10,132,255,.55);background:rgba(10,132,255,.14)}
.nqh-st-resolved{color:#b6f3dc;border-color:rgba(52,211,153,.45);background:rgba(52,211,153,.09)}
.nqh-pane{display:flex;flex-direction:column;gap:14px;padding:22px;min-width:0;min-height:560px}
.nqh-empty{align-items:center;justify-content:center;text-align:center}
.nqh-empty p{max-width:420px}
.nqh-back{display:none;align-items:center;gap:6px;align-self:flex-start;border:0;background:none;padding:4px 0;color:var(--h-cyan);font:inherit;font-size:.86rem;font-weight:600;cursor:pointer}
.nqh-chk{flex-direction:row!important;align-items:flex-start;gap:10px!important;font-weight:500!important;font-size:.86rem!important;color:var(--h-mut);cursor:pointer}
.nqh-chk input{width:20px;min-height:20px;height:20px;margin-top:1px;padding:0;flex:none;accent-color:#0a84ff}
.nqh-chk a{color:var(--h-cyan)}
.nqh-row{display:flex;flex-wrap:wrap;gap:10px}
/* переписка */
.nqh-chat{padding:0;gap:0;max-height:760px}
.nqh-chat-h{padding:16px 20px;border-bottom:1px solid var(--h-line)}
.nqh-chat-h h2{font-size:1.08rem;margin-bottom:4px;overflow-wrap:anywhere}
.nqh-msgs{flex:1;min-height:260px;overflow-y:auto;display:flex;flex-direction:column;gap:14px;padding:18px 20px}
.nqh-msg{display:flex;gap:10px;max-width:86%}
.nqh-msg.nqh-client{align-self:flex-end}
.nqh-ava{width:34px;height:34px;display:grid;place-items:center;border-radius:10px;flex:none;color:var(--h-cyan);background:rgba(80,230,255,.1);border:1px solid rgba(80,230,255,.3)}
.nqh-staff .nqh-ava{color:#bcdcff;background:rgba(10,132,255,.18);border-color:rgba(10,132,255,.5)}
.nqh-bub{min-width:0;padding:10px 14px;border-radius:14px;border:1px solid var(--h-line);background:rgba(4,12,28,.6)}
.nqh-client .nqh-bub{background:linear-gradient(135deg,rgba(10,92,255,.5),rgba(10,140,255,.35));border-color:rgba(60,150,255,.55)}
.nqh-staff .nqh-bub{border-color:rgba(10,132,255,.5);background:rgba(10,132,255,.12)}
.nqh-msg-h{display:flex;flex-wrap:wrap;align-items:baseline;gap:4px 10px;margin-bottom:3px;font-size:.74rem;color:var(--h-dim)}
.nqh-msg-h b{font-size:.78rem;color:var(--h-mut)}
.nqh-client .nqh-msg-h,.nqh-client .nqh-msg-h b{color:rgba(234,242,255,.78)}
.nqh-msg-b{white-space:pre-wrap;overflow-wrap:anywhere;font-size:.94rem;line-height:1.55}
.nqh-msg-b code{padding:1px 5px;border-radius:5px;background:rgba(80,230,255,.12);font-family:ui-monospace,Consolas,monospace;font-size:.88em}
.nqh-sys{align-self:center;max-width:92%;padding:7px 14px;border-radius:999px;border:1px dashed var(--h-line2);font-size:.8rem;color:var(--h-mut);text-align:center}
.nqh-typing .nqh-bub{display:flex;align-items:center;gap:10px;font-size:.84rem}
.nqh-dots{display:inline-flex;gap:4px}
.nqh-dots i{width:7px;height:7px;border-radius:50%;background:var(--h-cyan);animation:nqh-b 1.2s infinite ease-in-out}
.nqh-dots i:nth-child(2){animation-delay:.15s}.nqh-dots i:nth-child(3){animation-delay:.3s}
@keyframes nqh-b{0%,80%,100%{opacity:.25;transform:translateY(0)}40%{opacity:1;transform:translateY(-3px)}}
.nqh-chat .nqh-err{margin:0 20px}
.nqh-acts{display:flex;flex-wrap:wrap;align-items:center;gap:10px;padding:12px 20px;border-top:1px solid var(--h-line)}
.nqh-due{font-size:.86rem;font-weight:600;color:#ffe1a1;margin-right:auto}
.nqh-rate{flex-direction:column;align-items:flex-start;gap:6px}
.nqh-stars{display:inline-flex;gap:4px}
.nqh-star{border:0;background:none;padding:0 2px;font-size:1.7rem;line-height:1;color:var(--h-dim);cursor:pointer}
.nqh-star.on,.nqh-star:hover{color:var(--h-warn)}
.nqh-reply{display:flex;gap:10px;align-items:flex-end;padding:14px 20px 18px;border-top:1px solid var(--h-line)}
.nqh-reply textarea{flex:1;min-height:46px;max-height:180px}
.nqh-reply .nqh-btn{flex:none}
/* вложения: в сообщениях и в форме */
.nqh-files{display:flex;flex-wrap:wrap;gap:8px}
.nqh-msg-b+.nqh-files{margin-top:9px}
.nqh-fimg{display:block;max-width:100%;border-radius:10px;overflow:hidden;border:1px solid var(--h-line2);background:rgba(4,12,28,.7);line-height:0}
.nqh-fimg:hover,.nqh-ffile:hover{border-color:var(--h-cyan)}
.nqh-fimg img{display:block;max-width:100%;height:auto;max-height:190px;object-fit:contain}
.nqh-ffile{display:inline-flex;align-items:center;gap:9px;max-width:100%;min-height:44px;padding:7px 12px;border-radius:10px;border:1px solid var(--h-line2);background:rgba(4,12,28,.55);color:var(--h-text);text-decoration:none}
.nqh-ffile svg,.nqh-chip svg{color:var(--h-cyan)}
.nqh-ffile span,.nqh-chip>span{display:flex;flex-direction:column;min-width:0;line-height:1.25}
.nqh-ffile b,.nqh-chip b{font-size:.84rem;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.nqh-ffile small,.nqh-chip small{font-size:.72rem;color:var(--h-dim)}
.nqh-client .nqh-ffile small{color:rgba(234,242,255,.7)}
.nqh-attrow{display:flex;flex-wrap:wrap;align-items:center;gap:8px 12px;margin-top:-4px}
.nqh-attrow small{flex:1 1 260px;font-size:.78rem;line-height:1.45}
.nqh-att{display:flex;flex-wrap:wrap;gap:8px}
.nqh-att:empty{display:none}
.nqh-chat .nqh-att{padding:10px 20px 0}
.nqh-chat .nqh-att+.nqh-reply{border-top:0;padding-top:10px}
.nqh-chip{display:inline-flex;align-items:center;gap:8px;max-width:100%;min-height:44px;padding:5px 6px 5px 8px;border-radius:10px;border:1px solid var(--h-line2);background:rgba(4,12,28,.6)}
.nqh-chip img{width:34px;height:34px;border-radius:6px;object-fit:cover;flex:none}
.nqh-chip>span{max-width:190px}
.nqh-chip.busy{opacity:.7}
.nqh-chip.busy small{color:var(--h-cyan)}
.nqh-chip button{width:30px;height:30px;flex:none;border:0;border-radius:8px;background:none;color:var(--h-mut);font-size:1.25rem;line-height:1;cursor:pointer}
.nqh-chip button:hover{color:#fff;background:rgba(255,107,122,.25)}
.nqh-chip button:focus-visible,.nqh-fimg:focus-visible,.nqh-ffile:focus-visible{outline:2px solid var(--h-cyan);outline-offset:2px}
.nqh-clip{padding:0;width:46px;flex:none}
.nqh-att-err[hidden]{display:none}
.nqh-pane.nqh-drop{outline:2px dashed var(--h-cyan);outline-offset:-6px}
@media (max-width:860px){
  .nqh-chat .nqh-att{padding:10px 16px 0}
  .nqh-attrow small{flex-basis:100%}
  .nqh-app{grid-template-columns:1fr}
  .nqh-side{min-height:0;max-height:none}
  .nqh-v-home .nqh-pane.nqh-empty{display:none}
  .nqh-v-ticket .nqh-side,.nqh-v-new .nqh-side{display:none}
  .nqh-back{display:inline-flex}
  .nqh-pane{min-height:0;padding:18px 16px}
  .nqh-chat{padding:0;max-height:none}
  .nqh-chat-h{padding:14px 16px}.nqh-msgs{padding:14px 16px;max-height:58vh}.nqh-acts{padding:12px 16px}.nqh-reply{padding:12px 16px 14px}
  .nqh-chat .nqh-err{margin:0 16px}
  .nqh-msg{max-width:94%}
  .nqh-2{grid-template-columns:1fr}
  .nqh-reply .nqh-btn span{display:none}.nqh-reply .nqh-btn{padding:0 14px}.nqh-reply .nqh-clip{padding:0}
}
@media (prefers-reduced-motion:reduce){.nqh-dots i{animation:none;opacity:.7}.nqh-btn{transition:none}}